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SUSAN COLLICOTT

EDUCATION

City University
BS in Computer Systems, Networking/Telecommunications
Presently completing via distance learning

University of Washington
College of Forestry
Fall, 1986 to Spring, 1989

Michigan State University
General Studies
Fall, 1983 to Spring, 1985


EXPERIENCE

Aventail Seattle, WA 1/2000 - present
Deployment Engineer
Responsibilites: Configure, test, and accept Customer Premise Equipment (CPE) into the Network Operations Center for monitoring, managing, and maintaining by Operations Engineers. Design documentation, processes and procedures for testing all aspects of operation of CPEs. Coordinate schedules with field engineers. Created the Deployment department, act as liason department for field engineers, NOC engineers, Tier3 engineers, salespeople, and customers. Assist in the creation of Network Operations Center (monitoring system, processes, hiring of engineers).

WolfeNet Seattle, WA 11/1998 - 11/1999
Network Engineer
Responsibilities: Complete redesign and deployment of cabling, power and equipment distribution in the NOC; redesign and upgrade of UPS; design and recommendations for HVAC, power and fire suppression upgrades; designing, ordering, and managing cable pulls of fiber, ethernet, 56- and 24-pair plenum; router and tsu configurations; configuration and installation of Lucent Portmasters; determination of bandwidth usage and responsibility for all backbone telco provisioning at Wolfenet, along with associated equipment need determination, ordering, installation and inventory; colocation room and client management; establishment of vendor relationships; creation of a new circuit ordering process; creation of a library of equipment documentation; creation of a record of all service agreements for facilities; oncall 24x7x365 Impact: I created a NOC that is organized, easy to use, and ready for salespeople to show to prospective customers. Established relationships with a number of key vendors and companies in the telecommunications industry, and streamlined a number of processes to make telco provisioning and troubleshooting easier.

Verio Northwest Bellevue, WA 4/1996 - 11/1998
Installations and Technical Support Engineer
Responsibilities: As a Technical Support engineer, I acted as network engineering support and second level escalation for the Verio Northwest Network Operations Center (NOC). This included the testing of telecommunications circuits, outage resolution escalated from the NOC, coordination of telco work, and other issues related to the sound operation of the network. I set up and maintained routing, newsfeeds, packet filters, IP addressing, router and csu configurations, circuit analysis and testing, POP maintenance, service agreements, facilities, vendor interactions and other services. Previously as an Installations engineer, I connected clients to the Internet. This process included interaction with telecommunications companies and brokers for provisioning and turning up circuits, and consultation with the client to assign IP addresses, domain names, newsfeeds, packet filters, firewalls, webhosting, and other Internet related services. I configured routing and telecommunications equipment for both the customer end and Verio POPs.

Projects included: design and creation of equipment racks and network cabling in Verio POPs for customers such as Starwave, Boeing, Vulcan Northwest, and Saltmine Creative; assisting in the design and installation of the POP, including cabling, rack buildout, training on HVAC and fire suppression systems; design, installation and service of original co-location clients; swinging frame-relay customers; assisting in the turn-up of E1 circuits to China; development of CIDR processes; creation of Welcome Package for inclusion with connectivity customer equipment; creation and enforcement of spam procedures.

Impact: Because of my knowledge advancement at Verio Northwest, I removed customer work load for the Network Engineers, enabling them to focus on backbone networking issues and removing them from the 'front line' of customer support. I streamlined the communication between the NOC and Regional Headquarters, arranging for a specific plan of escalation and notification when the NOC engineers encountered situations that went beyond their abilities or responsibilities.

NOAA PMEL Computer Networking and Services Division Seattle, WA 4/1992 - 4/1996
Computer Consultant/Operator/Task Lead
Responsibilities included: Lead for all contract employees at PMEL; created networks for conferences and classes; assisted with the installation and operation of the satellite-based ship-to-shore email system; monitored systems and performed backups; maintained tape and disk libraries; trained new operators; coordinated repairs and maintenance for systems; HTML work; on-call 24x7x365.

Impact: While at NOAA, I advanced from a part-time Evening Operator to a full-time day-shift Computer Consultant. I reorganized the Consulting office and created a more welcoming and helpful environment. I was selected to oversee the contract workers in the PMEL lab, organizing their paperwork and tracking projects.

INTERESTS/AWARDS

Founding Member, Geekgrrls
Member, Association of Internet Professionals
Member, Seattle Webgrrls
Volunteer, ONE Northwest
WWSCC 1998 Rookie Race Car Driver of the Year

 


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